We build the systems your business is missing.

Dashboards that replace the spreadsheets. AI that does real work on your own data. Systems that finally talk to each other. And a senior technical leader in your corner, without the full-time salary.

A free 30-minute call. Tell us one painful workflow and we'll tell you exactly what we'd build. No deck, no pitch.

Orders / ListOrders
Synced 2 min ago
Open orders12812 more than last week
Shipped today46On pace
Awaiting approval5Needs review
OrderCustomerStatusTotal
SO-10482Harbour Foods LtdShipped$4,820.00
SO-10481Northgate RetailPicking$12,306.50
SO-10480Pinecrest ClinicsApproval$2,145.00
SO-10479Lakeside Supply Co.Shipped$7,992.25
Agents / Invoice intakeInvoice intake agent
Run complete
✓
Email receivedInvoice_7731.pdf from accounts@harbourfoods.example
✓
Fields extractedSupplier, invoice no., PO reference, line items, total $4,820.00
✓
Matched to purchase order PO-48213Quantities and prices agree within tolerance
✓
Draft bill created in accountingBill 1042, coded to the right account
!
Sent to Finance for approvalOver the $2,500 approval limit
Compliance / Statement of ApplicabilityISO 27001 controls
ISO/IEC 27001:2022
Implemented78 of 93Annex A controls
In progress11Owners assigned
Next auditNov 18Evidence ready
ControlNameStatusEvidence
A.5.15Access controlImplemented6
A.8.13BackupsImplemented4
A.8.15LoggingImplemented5
A.5.23Cloud servicesIn progress2
Sample data
$250Ksaved by replacing off-the-shelf shipping software with a custom-built system
$12–18K/moin EDI platform fees saved by bringing EDI in-house
18+ yearsbuilding and running the systems businesses depend on
ITIL 4 CertifiedISO 27001 programme experience

Who we work with

Owner-led and growing companies of roughly 10 to 100 people that have outgrown spreadsheets, email and software that no longer fits: distribution and logistics, insurance and financial services, clubs and associations, clinics and practices, manufacturers.

Problems we fix

Sound familiar?

“I can't see how we're doing without asking three people.”
“We re-type the same order into two or three systems.”
“Our EDI provider charges us for every document.”
“Staff are pasting client data into ChatGPT and we can't stop it.”
“Our key process runs on a spreadsheet one person understands.”
“A customer just asked for our security certification. We don't have one.”

Services

Five ways we help. They work together.

Custom business systems

Dashboards, admin panels and portals built around how you actually run. One place to see and manage everything.

  • Live dashboards and reporting
  • Back offices, approvals and job tracking
  • Customer and vendor portals
  • Replacing old, unsupported software

AI that does real work

Agents and assistants that run inside your business, without sending client data to public chatbots.

  • Agents for email, documents and data entry
  • Private, self-hosted models
  • Assistants trained on your own documents
  • AI policy and an honest read on where AI helps

Make your systems talk

Integrations so nobody re-types data between tools, including EDI with your retail partners, brought in-house.

  • Accounting, e-commerce, carrier and ERP APIs
  • REST, SOAP, file transfer and webhooks
  • Retail EDI: orders, ship notices, invoices, automated
  • Fixing broken or fragile integrations
  • Cutting ongoing platform costs

Fractional CTO / CIO

A senior technical leader in your corner a few days a month. Decisions made, vendors managed, projects shipped.

  • Technology strategy and roadmap
  • Vendor and contract reviews
  • Leading or rescuing a software project
  • Hiring, mentoring and managing your technical team

Security & ISO 27001

Pass the customer security questionnaire. Win the enterprise deal. Build a security programme that is real, not paperwork.

  • Gap assessment against ISO 27001
  • Policies, risk register and controls, implemented
  • Audit preparation and evidence
  • Ongoing security leadership on retainer

Integrations

Connect everything you already run.

Your accounting, e-commerce, warehouse, carriers and partners each hold part of the picture. We connect them so data moves on its own, with no re-typing, no copy and paste and no overnight spreadsheets.

Talk to us about integrations
  • REST and JSON APIsModern web services
  • SOAP and XMLOlder enterprise systems
  • File transferSFTP, CSV, flat files
  • Webhooks and eventsReal-time triggers
  • Database and ERP syncKeep systems in step
  • EDIRetail partner documents

Retail EDI, brought in-house

EDI usually means a hosted platform and fees that grow with every partner. It doesn't have to. We help you bring it in-house and automate it, working with a trusted partner for the connection itself. You keep control of your data and your costs. We've saved businesses $12–18K a month this way.

  • Far lower ongoing platform costs
  • New retail partners added without starting over
  • Orders, ship notices and invoices flowing straight into your systems, automated
  • We set it up and support it, or train your team to

Built by Moongate Labs

We build our own products too.

Seven systems we designed and built. This is the standard your project gets.

Shipping and fulfilment

Internal shipping platform

Off-the-shelf shipping software was costly, rigid and didn't match how the warehouse actually works. We built the replacement.

$250K saved
  • Rates, labels and carriers handled in one screen
  • Packing and shipment details captured as the order is processed
  • Built around the warehouse workflow, not the other way round
  • The paid software is gone
Membership platform

Cohors

Clubs get priced out of per-member software fees and end up back on spreadsheets.

  • Members, dues and renewals in one place
  • Events and registrations, including race events for sport clubs
  • Member email set up properly, so it stays out of spam folders
  • Licences and expiry dates tracked per member
  • Set up once per club type, so each club sees only what it needs
Practice tools for solo practitioners

MindfulBits

Therapists and coaches lose track of what happens between sessions.

  • Clients journal between sessions, practitioners see it in one dashboard
  • Client list, calendar and notes together
  • Optional AI summaries that describe, never diagnose
  • Journal content encrypted at rest
  • Clients can journal for free, practitioners stay in control of AI
Case and complaint management

Resolution CRS

Regulated teams must prove every complaint was tracked, handled and closed properly.

  • Cases captured straight from email, one record each
  • Tamper-evident audit trail on every change
  • Hosting jurisdiction is selectable, as a compliance feature
  • English and French
  • Role-based access, built security-first
  • Per-field encryption backed by AWS key management
  • Single-tenant by design, with litigation hold
Security and compliance programme

JanuxIQ

ISO 27001 work ends up scattered across spreadsheets, shared drives and good intentions.

  • Controls, risks, policies, vendors and incidents in one system
  • All 93 ISO 27001 Annex A controls pre-loaded, with a guided assessment
  • Live security posture dashboard for your assets
  • Versioned policies and audit-ready evidence
  • Built to run a real certification programme
Rewards and member stores

Incentives Focus

Companies and associations want to reward, recognise and gift people without running it all by hand.

  • Points, milestones, events and gifting programs in one platform
  • Gated member stores for associations
  • Product catalogues synced from multiple vendors
  • Companies, customers and programs managed separately
AI reputation monitoring

NoomiraIQ

Customers now ask AI assistants about your business, and the answers aren't always right.

  • Shows what ChatGPT and other AI assistants say about your brand
  • Helps you fix what they get wrong

Have a process like these?

Tell us about one in a free 30-minute Process Teardown.

Get a free Process Teardown

Why Moongate Labs

Senior help, a clear price, plain English.

Senior, always

You work directly with the person who designs and builds your system. No account managers, no juniors learning on your project.

A price in two days

A one-page plan and a fixed or monthly price within two business days of our first call.

Plain English

We explain every decision in business terms and document what we build, so you always understand what you own.

Proven in production

18+ years building and running business-critical systems, plus seven products of our own.

Security built in

Software that passes your customer's security review.

Built by an engineer with hands-on ISO 27001 programme experience. Security is designed in from day one, not bolted on at the end.

Encrypted dataIn transit and at rest
Daily backupsWith tested recovery
Role-based accessPeople see only what they should
Audit logsWho changed what, and when

How we start

Three steps. No surprises.

Step 1

Free Process Teardown

Show us how work moves through your business today. We'll tell you honestly what's worth fixing first, and what isn't.

Step 2

Plan and price

A one-page plan with a monthly or fixed price within two business days.

Step 3

Live in weeks

A working first version fast, then steady improvements as your business needs them.

Pricing

Monthly plans or fixed projects. Scoped on a call.

Monthly

For systems and leadership that keep running.

  • Custom dashboards and admin panels: build, hosting, security and ongoing changes
  • AI agents, usage included
  • Fractional CTO / CIO retainer
  • Ongoing security and ISO 27001 leadership

Fixed project

For work with a clear start and finish.

  • Integrations and in-house EDI installs
  • AI assessment: where AI actually helps
  • ISO 27001 gap assessment
  • Rescuing or reviewing an existing software project

Questions

What clients usually ask.

What's a Process Teardown?A free 30-minute call, set up after you get in touch. You walk us through one painful workflow. We tell you what we'd build or automate, roughly what it involves, and whether we're the right people for it.
Do we have to replace our current software?Usually not. Most of our work connects to and builds on what you already use.
What does “private AI” actually mean?AI models that run on infrastructure you control, so client and business data never goes to a public chatbot.
What does a fractional CTO do?The job a full-time CTO would do, for a few days a month. Technology decisions, vendor management, keeping projects on track and your team pointed the right way.
We're not technical. Is that a problem?No. You explain how the business runs; we handle everything technical, including hosting and updates.
What if we want to stop a monthly plan?You're never locked in on your data. Cancel on notice and you get a full export of everything.
Can you work with our IT provider?Yes. We regularly work alongside in-house IT teams and managed service providers.

What's slowing your business down?

Tell us the problem in a sentence or two. We'll reply personally with ideas, not a sales deck, and set up a short call if it makes sense.

  • A real reply from the person who would build it
  • A free 30-minute Process Teardown call, on video, if it's a fit
  • Free and no obligation. If we're not the right fit, we'll say so and point you to who is

Prefer email? hello@moongate-labs.com